post https://example.com/EVENTS.REDEMPTION.FAILED
EVENT: "EVENTS.REDEMPTION.FAILED"
HTTP method: POST
HTTP method: POST
The EVENTS.REDEMPTION.FAILED event indicates that the redemption process encountered issues while applying the voucher codes or promotions tiers. As a result, the redemption was unsuccesssful.
This event is used in a webhook configured in Project settings in Voucherify dashboard.
Webhook documentation
This page documents only the event. If you need more details about the webhook payload data that includes this event, go to Webhook v2024-01-01 page.
Example: redemption.failed
{
"order": null,
"holder": null,
"voucher": null,
"campaign": null,
"customer": {
"id": "cust_1g637SqVZnkdPNdAIZ7Ra879",
"name": "Jane Doe",
"email": "jane@jane.io",
"object": "customer",
"metadata": {
"lang": "en",
"region": "EMEA"
},
"source_id": "test_customer_id_2"
},
"created_at": "2024-02-02T12:12:12.919Z",
"redemption": {
"id": "rf_0e3ac5685ba431c104",
"date": "2024-02-02T12:12:12.918Z",
"object": "redemption",
"result": "FAILURE",
"status": "FAILED",
"customer": {
"id": "cust_1g637SqVZnkdPNdAIZ7Ra879",
"name": "Jane Doe",
"email": "jane@jane.io",
"object": "customer",
"metadata": {
"lang": "en",
"region": "EMEA"
},
"source_id": "test_customer_id_2"
},
"metadata": {},
"customer_id": "cust_1g637SqVZnkdPNdAIZ7Ra879",
"tracking_id": "track_Pw6r3ejnml43kIwNS4Zj09KZ67xOfLUy",
"failure_code": "no_applicable_redeemables",
"failure_message": "No applicable redeemables"
},
"promotion_tier": null
}