post https://example.com/EVENTS.REDEMPTION.FAILED
EVENT: "EVENTS.REDEMPTION.FAILED"
The EVENTS.REDEMPTION.FAILED event indicates that the redemption process encountered issues while applying the voucher codes or promotions tiers. As a result, the redemption was unsuccesssful.
Webhook documentation
This page documents only the event. If you need more details about the webhook payload data that includes this event, go to Webhook v2024-01-01 page.
Example: redemption.failed
{
"order": null,
"holder": null,
"voucher": null,
"campaign": null,
"customer": {
"id": "cust_1g637SqVZnkdPNdAIZ7Ra879",
"name": "Jane Doe",
"email": "[email protected]",
"object": "customer",
"metadata": {
"lang": "en",
"region": "EMEA"
},
"source_id": "test_customer_id_2"
},
"created_at": "2024-02-02T12:12:12.919Z",
"redemption": {
"id": "rf_0e3ac5685ba431c104",
"date": "2024-02-02T12:12:12.918Z",
"object": "redemption",
"result": "FAILURE",
"status": "FAILED",
"customer": {
"id": "cust_1g637SqVZnkdPNdAIZ7Ra879",
"name": "Jane Doe",
"email": "[email protected]",
"object": "customer",
"metadata": {
"lang": "en",
"region": "EMEA"
},
"source_id": "test_customer_id_2"
},
"metadata": {},
"customer_id": "cust_1g637SqVZnkdPNdAIZ7Ra879",
"tracking_id": "track_Pw6r3ejnml43kIwNS4Zj09KZ67xOfLUy",
"failure_code": "no_applicable_redeemables",
"failure_message": "No applicable redeemables"
},
"promotion_tier": null
}