post https://example.com/EVENTS.CUSTOMER.LOYALTY.TIER.DOWNGRADED
EVENT: "EVENTS.CUSTOMER.LOYALTY.TIER.DOWNGRADED"
HTTP method: POST
HTTP method: POST
The EVENTS.CUSTOMER.LOYALTY.TIER.DOWNGRADED event indicates that a customer has moved to a lower tier or a specific tier in a loyalty campaign.
This event is used in a webhook configured in Distributions in Voucherify dashboard.
Webhook documentation
This page documents only the event. If you need more details about the webhook payload data that includes this event, go to Webhook v2024-01-01 page.
Example: customer.loyalty.tier.downgraded
{
"customer": {
"id": "cust_154FDQKcbzygdo231M62r4CD",
"name": "Alex Doe",
"email": null,
"source_id": "4lx-d03",
"metadata": {
"region": "EMEA"
},
"object": "customer"
},
"campaign": {
"id": "camp_AQZ1GLRlbGaC2dETd31VbJQ9",
"name": "Loyalty programme",
"campaign_type": "LOYALTY_PROGRAM",
"type": "AUTO_UPDATE",
"is_referral_code": false,
"voucher": {
"type": "LOYALTY_CARD",
"loyalty_card": {
"points": 0
},
"redemption": {
"quantity": null,
"redeemed_quantity": 0
},
"code_config": {
"length": 8,
"prefix": "",
"charset": "0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ",
"pattern": "########",
"postfix": ""
}
},
"auto_join": false,
"join_once": true,
"active": true,
"category_id": null,
"category": null,
"metadata": {},
"start_date": null,
"expiration_date": null,
"description": null,
"created_at": "2024-01-18T15:18:38.577Z",
"updated_at": "2024-03-14T10:01:16.596Z",
"object": "campaign"
},
"loyalty_tier_from": {
"id": "ltr_0e30613ad01f044517",
"name": "Loyal Star Platinum",
"campaign_id": "camp_AQZ1GLRlbGaC2dETd31VbJQ9",
"metadata": {},
"created_at": "2024-01-24T08:28:02.240Z",
"updated_at": "2024-03-14T10:01:17.717Z",
"earning_rules": {
"ern_FQxftbKUq9E93k00Z3qkC0sX": {
"type": "MULTIPLY",
"multiplier": 1
}
},
"rewards": {},
"config": {
"points": {
"from": 351
}
},
"points": {
"from": 351
},
"object": "loyalty_tier"
},
"loyalty_tier_to": {
"id": "ltr_0e30613ad01f044515",
"name": "Loyal silver",
"campaign_id": "camp_AQZ1GLRlbGaC2dETd31VbJQ9",
"metadata": {},
"created_at": "2024-01-24T08:28:02.240Z",
"updated_at": null,
"earning_rules": {},
"rewards": {},
"config": {
"points": {
"from": 151,
"to": 250
}
},
"points": {
"from": 151,
"to": 250
},
"object": "loyalty_tier"
},
"created_at": "2024-03-14T10:08:14.814Z"
}