post https://example.com/EVENTS.CUSTOMER.LOYALTY.TIER.DOWNGRADED
EVENT: "EVENTS.CUSTOMER.LOYALTY.TIER.DOWNGRADED"
HTTP method: POST
HTTP method: POST
The EVENTS.CUSTOMER.LOYALTY.TIER.DOWNGRADED event indicates that a customer has moved to a lower tier or a specific tier in a loyalty campaign.
Webhook documentation
This page documents only the event. If you need more details about the webhook payload data that includes this event, go to Webhook v2024-01-01 page.
Example: customer.loyalty.tier.downgraded
{
"customer": {
"id": "cust_154FDQKcbzygdo231M62r4CD",
"name": "Alex Doe",
"email": null,
"source_id": "4lx-d03",
"metadata": {
"region": "EMEA"
},
"object": "customer"
},
"campaign": {
"id": "camp_AQZ1GLRlbGaC2dETd31VbJQ9",
"name": "Loyalty programme",
"campaign_type": "LOYALTY_PROGRAM",
"type": "AUTO_UPDATE",
"is_referral_code": false,
"voucher": {
"type": "LOYALTY_CARD",
"loyalty_card": {
"points": 0
},
"redemption": {
"quantity": null,
"redeemed_quantity": 0
},
"code_config": {
"length": 8,
"prefix": "",
"charset": "0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ",
"pattern": "########",
"postfix": ""
}
},
"auto_join": false,
"join_once": true,
"active": true,
"category_id": null,
"category": null,
"metadata": {},
"start_date": null,
"expiration_date": null,
"description": null,
"created_at": "2024-01-18T15:18:38.577Z",
"updated_at": "2024-03-14T10:01:16.596Z",
"object": "campaign"
},
"loyalty_tier_from": {
"id": "ltr_0e30613ad01f044517",
"name": "Loyal Star Platinum",
"campaign_id": "camp_AQZ1GLRlbGaC2dETd31VbJQ9",
"metadata": {},
"created_at": "2024-01-24T08:28:02.240Z",
"updated_at": "2024-03-14T10:01:17.717Z",
"earning_rules": {
"ern_FQxftbKUq9E93k00Z3qkC0sX": {
"type": "MULTIPLY",
"multiplier": 1
}
},
"rewards": {},
"config": {
"points": {
"from": 351
}
},
"points": {
"from": 351
},
"object": "loyalty_tier"
},
"loyalty_tier_to": {
"id": "ltr_0e30613ad01f044515",
"name": "Loyal silver",
"campaign_id": "camp_AQZ1GLRlbGaC2dETd31VbJQ9",
"metadata": {},
"created_at": "2024-01-24T08:28:02.240Z",
"updated_at": null,
"earning_rules": {},
"rewards": {},
"config": {
"points": {
"from": 151,
"to": 250
}
},
"points": {
"from": 151,
"to": 250
},
"object": "loyalty_tier"
},
"created_at": "2024-03-14T10:08:14.814Z"
}