Loyalty Tier Prolonged


The EVENTS.CUSTOMER.LOYALTY.TIER.PROLONGED event indicates that a customer has remained on a loyalty tier or a specific tier in a loyalty campaign under campaign rules even though they no longer qualify for it.


Webhook documentation

This page documents only the event. If you need more details about the webhook payload data that includes this event, go to Webhook v2024-01-01 page.

Example: customer.loyalty.tier.prolonged

  "customer": {
    "id": "cust_ufwK2qUNGDYxa1aji7XKzuHm",
    "name": "Jean Genie",
    "email": null,
    "source_id": "jn-gn",
    "metadata": {},
    "object": "customer"
  "campaign": {
    "id": "camp_mvZmZkLz3Dq2llncChsCr00g",
    "name": "Loyalty for tier prolonged",
    "campaign_type": "LOYALTY_PROGRAM",
    "type": "AUTO_UPDATE",
    "is_referral_code": false,
    "voucher": {
      "type": "LOYALTY_CARD",
      "loyalty_card": {
        "points": 0,
        "expiration_rules": {
          "period_type": "MONTH",
          "period_value": 1
      "redemption": {
        "quantity": null,
        "redeemed_quantity": 0
      "code_config": {
        "length": 3,
        "prefix": "Prolong-",
        "charset": "0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ",
        "pattern": "###",
        "postfix": ""
    "auto_join": false,
    "join_once": true,
    "active": true,
    "category_id": null,
    "category": null,
    "metadata": {},
    "start_date": null,
    "expiration_date": null,
    "description": null,
    "created_at": "2024-03-14T10:31:23.170Z",
    "updated_at": "2024-03-15T08:48:07.080Z",
    "object": "campaign"
  "loyalty_tier": {
    "id": "ltr_0e70dcf4bc23747d1a",
    "name": "Tier-01",
    "campaign_id": "camp_mvZmZkLz3Dq2llncChsCr00g",
    "metadata": {},
    "created_at": "2024-03-14T10:31:23.632Z",
    "updated_at": null,
    "earning_rules": {},
    "rewards": {},
    "config": {
      "points": {
        "from": 50,
        "to": 99
    "points": {
      "from": 50,
      "to": 99
    "object": "loyalty_tier"
  "created_at": "2024-03-19T00:02:13.529Z"
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