post https://example.com/EVENTS.CUSTOMER.REDEMPTION.ROLLBACK.SUCCEEDED
EVENT: "EVENTS.CUSTOMER.REDEMPTION.ROLLBACK.SUCCEEDED"
The EVENTS.CUSTOMER.REDEMPTION.ROLLBACK.SUCCEEDED event indicates a redemption was successfully reversed for a customer. This occurs when a previously redeemed voucher code or promotional tier has been rolled back or undone.
Webhook documentation
This page documents only the event. If you need more details about the webhook payload data that includes this event, go to Webhook v2024-01-01 page.
Example: customer.redemption.rollback.succeeded
{
"customer": {
"id": "cust_IdgAFZxYwwHctOk9pPuMu308",
"name": "Jack Webhook",
"email": null,
"source_id": "jck-wbhk",
"metadata": {
"region": "EMEA",
"sign-up": "true"
},
"object": "customer"
},
"order": {
"id": "ord_p6B1A0y805yUQQaCw4bC6Fbk",
"source_id": null,
"status": "CANCELED",
"customer_id": "cust_IdgAFZxYwwHctOk9pPuMu308",
"referrer_id": null,
"amount": 11499,
"total_amount": 11499,
"items": [
{
"object": "order_item",
"product_id": "prod_0df14b684f58f282d4",
"quantity": 1,
"amount": 3500,
"price": 3500,
"subtotal_amount": 3500
},
{
"object": "order_item",
"product_id": "prod_0de0c540ad917bb410",
"quantity": 1,
"amount": 7999,
"price": 7999,
"subtotal_amount": 7999
}
],
"metadata": {},
"created_at": "2024-03-13T17:35:58.482Z",
"updated_at": "2024-03-14T09:11:53.803Z",
"object": "order"
},
"campaign": {
"id": "camp_iRMdcq07g9W4dOSRXuTovupi",
"name": "Spring Discounts",
"campaign_type": "DISCOUNT_COUPONS",
"type": "AUTO_UPDATE",
"is_referral_code": false,
"voucher": {
"type": "DISCOUNT_VOUCHER",
"discount": {
"type": "PERCENT",
"units": null,
"effect": "APPLY_TO_ORDER",
"percent_off": 10,
"amount_limit": 3000,
"percent_off_formula": "IF(ORDER_AMOUNT > 150;15;10)"
},
"redemption": {
"quantity": 1,
"redeemed_quantity": 0
},
"code_config": {
"length": 3,
"prefix": "SPRING-2024-",
"charset": "0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ",
"pattern": "###",
"postfix": ""
}
},
"auto_join": false,
"join_once": false,
"active": true,
"category_id": "cat_0e156dab8f2e43873a",
"category": null,
"metadata": {},
"start_date": null,
"expiration_date": null,
"description": "Spring 2024 big campaign",
"created_at": "2024-02-21T10:01:24.102Z",
"updated_at": "2024-03-13T17:35:51.314Z",
"object": "campaign"
},
"voucher": {
"id": "v_eaxx9mNFwWZWZGBwkZf3JpN7yJZlU9Y7",
"code": "SPRING-2024-hOg",
"discount": {
"type": "PERCENT",
"amount_limit": 3000,
"percent_off": 10,
"effect": "APPLY_TO_ORDER",
"percent_off_formula": "IF(ORDER_AMOUNT > 150;15;10)"
},
"type": "DISCOUNT_VOUCHER",
"campaign": "Spring Discounts",
"campaign_id": "camp_iRMdcq07g9W4dOSRXuTovupi",
"is_referral_code": false,
"holder_id": "cust_IdgAFZxYwwHctOk9pPuMu308",
"category_id": "cat_0e156dab8f2e43873a",
"active": true,
"created_at": "2024-03-12T14:41:53.591Z",
"updated_at": "2024-03-14T09:11:53.756Z",
"redemption": {
"quantity": 1,
"redeemed_quantity": 0
},
"start_date": null,
"expiration_date": null,
"metadata": {},
"object": "voucher"
},
"holder": {
"id": "cust_IdgAFZxYwwHctOk9pPuMu308",
"name": "Jack Webhook",
"email": null,
"source_id": "jck-wbhk",
"metadata": {
"region": "EMEA",
"sign-up": "true"
},
"object": "customer"
},
"promotion_tier": null,
"promotion_stack": null,
"redemption": {
"id": "r_0e6ff48b91cfa02e97",
"customer_id": "cust_IdgAFZxYwwHctOk9pPuMu308",
"tracking_id": "track_8RFQINPxgc+pykybVOUEXQ==",
"date": "2024-03-13T17:35:58.535Z",
"order": {
"id": "ord_p6B1A0y805yUQQaCw4bC6Fbk",
"source_id": null,
"status": "PAID",
"customer_id": "cust_IdgAFZxYwwHctOk9pPuMu308",
"referrer_id": null,
"amount": 11499,
"discount_amount": 1150,
"applied_discount_amount": 1150,
"total_discount_amount": 1150,
"total_applied_discount_amount": 1150,
"total_amount": 10349,
"items": [
{
"object": "order_item",
"product_id": "prod_0df14b684f58f282d4",
"quantity": 1,
"amount": 3500,
"price": 3500,
"subtotal_amount": 3500
},
{
"object": "order_item",
"product_id": "prod_0de0c540ad917bb410",
"quantity": 1,
"amount": 7999,
"price": 7999,
"subtotal_amount": 7999
}
],
"metadata": {},
"created_at": "2024-03-13T17:35:58.482Z",
"object": "order"
},
"customer": {
"id": "cust_IdgAFZxYwwHctOk9pPuMu308",
"name": "Jack Webhook",
"email": null,
"source_id": "jck-wbhk",
"metadata": {
"region": "EMEA",
"sign-up": "true"
},
"object": "customer"
},
"result": "SUCCESS",
"status": "SUCCEEDED",
"voucher": {
"id": "v_eaxx9mNFwWZWZGBwkZf3JpN7yJZlU9Y7",
"code": "SPRING-2024-hOg",
"campaign": "Spring Discounts",
"campaign_id": "camp_iRMdcq07g9W4dOSRXuTovupi",
"active": null,
"object": "voucher"
},
"metadata": {
"location_id": []
},
"object": "redemption"
},
"redemption_rollback": {
"id": "rr_0e70cac29fee95aa7b",
"customer_id": "cust_IdgAFZxYwwHctOk9pPuMu308",
"tracking_id": "track_8RFQINPxgc+pykybVOUEXQ==",
"date": "2024-03-14T09:11:53.787Z",
"order": {
"id": "ord_p6B1A0y805yUQQaCw4bC6Fbk",
"source_id": null,
"status": "CANCELED",
"customer_id": "cust_IdgAFZxYwwHctOk9pPuMu308",
"referrer_id": null,
"amount": 11499,
"total_amount": 11499,
"items": [
{
"object": "order_item",
"product_id": "prod_0df14b684f58f282d4",
"quantity": 1,
"amount": 3500,
"price": 3500,
"subtotal_amount": 3500
},
{
"object": "order_item",
"product_id": "prod_0de0c540ad917bb410",
"quantity": 1,
"amount": 7999,
"price": 7999,
"subtotal_amount": 7999
}
],
"metadata": {},
"created_at": "2024-03-13T17:35:58.482Z",
"updated_at": "2024-03-14T09:11:53.803Z",
"object": "order"
},
"customer": {
"id": "cust_IdgAFZxYwwHctOk9pPuMu308",
"name": "Jack Webhook",
"email": null,
"source_id": "jck-wbhk",
"metadata": {
"region": "EMEA",
"sign-up": "true"
},
"object": "customer"
},
"result": "SUCCESS",
"status": "SUCCEEDED",
"voucher": {
"id": "v_eaxx9mNFwWZWZGBwkZf3JpN7yJZlU9Y7",
"code": "SPRING-2024-hOg",
"discount": {
"type": "PERCENT",
"amount_limit": 3000,
"percent_off": 10,
"effect": "APPLY_TO_ORDER",
"percent_off_formula": "IF(ORDER_AMOUNT > 150;15;10)"
},
"type": "DISCOUNT_VOUCHER",
"campaign": "Spring Discounts",
"campaign_id": "camp_iRMdcq07g9W4dOSRXuTovupi",
"is_referral_code": false,
"holder_id": "cust_IdgAFZxYwwHctOk9pPuMu308",
"category_id": "cat_0e156dab8f2e43873a",
"active": true,
"created_at": "2024-03-12T14:41:53.591Z",
"updated_at": "2024-03-14T09:11:53.756Z",
"redemption": {
"quantity": 1,
"redeemed_quantity": 0
},
"start_date": null,
"expiration_date": null,
"metadata": {},
"object": "voucher"
},
"redemption": "r_0e6ff48b91cfa02e97",
"metadata": null,
"reason": "Spring promotion error",
"object": "redemption_rollback"
}
}