Skip to main content
The Redemptions section in Campaign hub is the key place for monitoring how customers interact with your incentives. It helps you track whether codes are being used successfully or why they are failing.

​
Key concepts

To understand how Voucherify tracks activity, learn the differences between these three terms:
A validation is a check to see if an incentive is eligible for use before the actual redemption happens.In the Validations tab:
  • You can check the incentives that were applicable, inapplicable, or skipped during a check.
  • Validation data is stored for 30 days.
  • For deeper technical details, such as request and response data, you can review the Audit logs.
A validation session is used to lock a discount for a customer while they are still in the checkout process. This prevents the same code from being used again while a customer is finishing their purchase.You can manage and unlock sessions in the Sessions tab.
Developer infoValidation sessions are created as part of a validation API call.Read the developer guide about Locking validation session.
A redemption occurs when an incentive (a code or promotion) is actually applied to an order.During redemption:
  • Voucherify records every attempt, including those that are successful, failed, or reverted (rolled back).
  • You can view details such as the customer involved, used incentives, order summary, and the specific campaign.
  • Rollback: Successful redemptions can be reverted within 3 months of the event if a customer returns an item or the order is canceled.

​
Monitoring and data

Use the Redemptions sections to monitor and track your validations, redemptions, and sessions. Add filter to narrow down your search.
You can also view Redemptions and Validations of an incentive by opening its detailed view.

​
Failed attempts

If a redemption fails, Voucherify provides a failure reason. Common causes include:
  • The voucher has expired or is not active.
  • Usage or redemption limits have been reached.
  • The order or customer does not meet validation rules.

​
Detailed logs

To troubleshoot integrations and validation behavior, use detailed logs. Each redemption has detailed event data, like redemption.created or redemption.succeeded. The event data link to a log that shows, among others:
  • HTTP method
  • Request and response data
  • Related events
For validations, use Audit logs to view detailed data.

​
Exporting data

In Redemptions, Export redemption data as a CSV file for further analysis and tracking. You can apply filters to narrow down results.
1

Select attributes

Choose which standard fields and custom attributes (metadata) to include in the exported CSV.
2

Export

Once ready, Export your list. The file will be generated and delivered to your Notifications Center.You can also find all your exported files in Audit log > Exports.
For larger exports the process might take some more time.
Last modified on February 19, 2026