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Documentation Index

Fetch the complete documentation index at: https://docs.voucherify.io/llms.txt

Use this file to discover all available pages before exploring further.

Required permissions: Account ownerOnly the account owner can manage subscription and billing settings. These options are available in Team settings > Subscription.

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Subscription lifecycle

A Voucherify subscription goes through the following stages: trial, paid use, and cancellation.

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Trial period

Every Voucherify account starts with a 60-day free trial, giving you time to explore the platform and test integrations. During this time, you can:
  • Use a free Sandbox project for testing.
  • Explore features with the demo shop.
  • Test the Voucherify API.
Once you upgrade to a paid plan, the Sandbox project remains available and it does not count toward your project limit. You can continue using it as a testing environment. Your existing data will not be reset.

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Continue after the trial

To keep using Voucherify after the trial ends, you need to create a paid subscription:
  1. Go to Team settings > Subscription.
  2. Click Create subscription and choose a plan.
  3. Enter billing information and credit card details.
  4. Click Create.
Your billing cycle starts on the day you confirm the subscription.

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Update your pricing plan

If your needs change, you can upgrade your plan at any time from the subscription settings:
  1. Go to Team settings > Subscription.
  2. Click Change plan.
  3. Confirm billing and payment details.
If you need custom limits or additional features, contact the Voucherify team about the enterprise plan.

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Cancel subscription

Only the account owner can cancel a subscription or request cancellation.
Enterprise clientsEnterprise subscriptions follow a slightly different process due to contract-based agreements.If you are on an enterprise plan (typically annual contracts), contact your Technical Account Manager to discuss cancellation. Cancellation terms may depend on your individual agreement.
You can cancel your Voucherify subscription in Team settings > Subscription or by contacting Voucherify support. If you contact support, your subscription is considered canceled only after you receive confirmation from the Voucherify team. After cancellation, your account remains active for the remainder of the billing period. You retain full access to your projects and data during this period. No further charges are applied after the current billing cycle ends. After cancellation, your data is preserved for a limited time in case you decide to return. Account data (including projects and configurations) is retained for up to 1 year after cancellation. After the retention period, data may be permanently deleted. You can’t undo cancellation, but you can create a new subscription and restore your setup within the data retention period.

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Buy extra API packages

If you expect higher traffic or temporary spikes, you can increase your API limits by buying API packages. These packages temporarily increase your limits and expire 30 days after purchase.
Additional API packages do not apply to the Sandbox project. The Sandbox project has a fixed limit of 100 API calls per hour.
1

Open subscription settings

Go to Team settings > Subscription.
2

Select package type

Choose whether to increase:
  • API calls per minute or per hour
  • API calls per subscription cycle
The available options depend on your subscription plan.
3

Enter quantity

Specify how many packages you want to buy:
  • For API calls per minute/hour: Maximum 5 packages.
  • For API calls per cycle: Unlimited packages.
4

Confirm payment

Fill in billing information, confirm payment details, and click Buy.
Your API limit increases by the package bought. You receive a separate invoice for this purchase.

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Buy consultation services

If you need expert guidance from Voucherify team members, you can buy consultation hours to help with implementation or optimization. Consultations can cover integration, configuration, feature setup, troubleshooting, and other topics related to everyday Voucherify usage.
1

Open subscription settings

Go to Team settings > Subscription.
2

Request consultation

Click Request consultation.
3

Enter hours

Specify the number of consultation hours you want to buy.
4

Confirm payment

Fill in billing information, confirm payment details, and click Buy.
After the purchase is completed, the Voucherify team will contact you to schedule the consultation. Explore the following guides to manage your team, projects, and account security after setting up your subscription.
The Team settings article explains what an account owner can configure at the team level, including subscription, billing, members, and account-wide preferences.
The Members and roles guide shows how to invite teammates, assign roles, and control access to projects and features across your Voucherify account.
The Account security article covers authentication options such as SAML and 2FA, access controls, and monitoring tools you can enable to protect your Voucherify account.
The Security and data protection guide outlines Voucherify’s approach to GDPR, CCPA, and data privacy, and how to execute data protection procedures for your account.
The Project settings article explains what you can configure within an individual project, useful when scaling from your Sandbox into production projects after upgrading.
The Approval requests guide shows how to set up approval workflows that protect campaigns from errors and unauthorized changes – a common next step once multiple members join your account.
Last modified on May 15, 2026