{
"customer": {
"id": "cust_IdgAFZxYwwHctOk9pPuMu308",
"name": "Jack Webhook",
"source_id": "jck-wbhk",
"metadata": {
"region": "EMEA",
"sign-up": "true"
},
"object": "customer"
},
"campaign": {
"id": "camp_AQZ1GLRlbGaC2dETd31VbJQ9",
"name": "Loyalty programme",
"campaign_type": "LOYALTY_PROGRAM",
"type": "AUTO_UPDATE",
"voucher": {
"type": "LOYALTY_CARD",
"loyalty_card": {
"points": 0
},
"redemption": {
"quantity": null
},
"code_config": {
"length": 8,
"charset": "0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ",
"pattern": "########"
}
},
"auto_join": false,
"join_once": true,
"active": true,
"category_id": null,
"metadata": {},
"created_at": "2024-01-18T15:18:38.577Z",
"updated_at": "2024-03-14T10:01:16.596Z",
"object": "campaign"
},
"voucher": {
"id": "v_hjQhSsitD6lAATASbRV1Ef7dUCjpy0iw",
"code": "L0y4L",
"loyalty_card": {
"points": 992,
"balance": 262,
"next_expiration_date": "2024-05-30"
},
"type": "LOYALTY_CARD",
"campaign": "Loyalty programme",
"campaign_id": "camp_AQZ1GLRlbGaC2dETd31VbJQ9",
"is_referral_code": false,
"holder_id": "cust_IdgAFZxYwwHctOk9pPuMu308",
"category_id": null,
"active": true,
"created_at": "2024-01-18T15:18:39.015Z",
"updated_at": "2024-03-15T00:02:09.334Z",
"redemption": {
"quantity": null,
"redeemed_quantity": 7,
"redeemed_points": 730
},
"start_date": null,
"expiration_date": null,
"metadata": {},
"object": "voucher"
},
"points": 70,
"buckets": [
{
"id": "lopb_wQey6iuachtxVonzt51V01Qx",
"voucher_id": "v_hjQhSsitD6lAATASbRV1Ef7dUCjpy0iw",
"campaign_id": "camp_AQZ1GLRlbGaC2dETd31VbJQ9",
"bucket": {
"total_points": 70
},
"status": "ACTIVE",
"expires_at": "2024-03-14",
"created_at": "2024-03-13T17:39:56.818Z",
"updated_at": "2024-03-14T15:29:33.239Z",
"object": "loyalty_points_bucket"
}
],
"transaction": {
"id": "vtx_0e719686512773b205",
"source_id": null,
"voucher_id": "v_hjQhSsitD6lAATASbRV1Ef7dUCjpy0iw",
"campaign_id": "camp_AQZ1GLRlbGaC2dETd31VbJQ9",
"source": "Automation",
"reason": null,
"type": "POINTS_EXPIRATION",
"details": {
"balance": {
"type": "loyalty_card",
"total": 992,
"object": "balance",
"points": -70,
"balance": 262,
"related_object": {
"id": "v_hjQhSsitD6lAATASbRV1Ef7dUCjpy0iw",
"type": "voucher"
}
}
},
"related_transaction_id": null,
"created_at": "2024-03-15T00:02:09.334Z"
}
}WEBHOOK
EVENTS.CUSTOMER.VOUCHER.LOYALTY_CARD.POINTS_EXPIRED
{
"customer": {
"id": "cust_IdgAFZxYwwHctOk9pPuMu308",
"name": "Jack Webhook",
"source_id": "jck-wbhk",
"metadata": {
"region": "EMEA",
"sign-up": "true"
},
"object": "customer"
},
"campaign": {
"id": "camp_AQZ1GLRlbGaC2dETd31VbJQ9",
"name": "Loyalty programme",
"campaign_type": "LOYALTY_PROGRAM",
"type": "AUTO_UPDATE",
"voucher": {
"type": "LOYALTY_CARD",
"loyalty_card": {
"points": 0
},
"redemption": {
"quantity": null
},
"code_config": {
"length": 8,
"charset": "0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ",
"pattern": "########"
}
},
"auto_join": false,
"join_once": true,
"active": true,
"category_id": null,
"metadata": {},
"created_at": "2024-01-18T15:18:38.577Z",
"updated_at": "2024-03-14T10:01:16.596Z",
"object": "campaign"
},
"voucher": {
"id": "v_hjQhSsitD6lAATASbRV1Ef7dUCjpy0iw",
"code": "L0y4L",
"loyalty_card": {
"points": 992,
"balance": 262,
"next_expiration_date": "2024-05-30"
},
"type": "LOYALTY_CARD",
"campaign": "Loyalty programme",
"campaign_id": "camp_AQZ1GLRlbGaC2dETd31VbJQ9",
"is_referral_code": false,
"holder_id": "cust_IdgAFZxYwwHctOk9pPuMu308",
"category_id": null,
"active": true,
"created_at": "2024-01-18T15:18:39.015Z",
"updated_at": "2024-03-15T00:02:09.334Z",
"redemption": {
"quantity": null,
"redeemed_quantity": 7,
"redeemed_points": 730
},
"start_date": null,
"expiration_date": null,
"metadata": {},
"object": "voucher"
},
"points": 70,
"buckets": [
{
"id": "lopb_wQey6iuachtxVonzt51V01Qx",
"voucher_id": "v_hjQhSsitD6lAATASbRV1Ef7dUCjpy0iw",
"campaign_id": "camp_AQZ1GLRlbGaC2dETd31VbJQ9",
"bucket": {
"total_points": 70
},
"status": "ACTIVE",
"expires_at": "2024-03-14",
"created_at": "2024-03-13T17:39:56.818Z",
"updated_at": "2024-03-14T15:29:33.239Z",
"object": "loyalty_points_bucket"
}
],
"transaction": {
"id": "vtx_0e719686512773b205",
"source_id": null,
"voucher_id": "v_hjQhSsitD6lAATASbRV1Ef7dUCjpy0iw",
"campaign_id": "camp_AQZ1GLRlbGaC2dETd31VbJQ9",
"source": "Automation",
"reason": null,
"type": "POINTS_EXPIRATION",
"details": {
"balance": {
"type": "loyalty_card",
"total": 992,
"object": "balance",
"points": -70,
"balance": 262,
"related_object": {
"id": "v_hjQhSsitD6lAATASbRV1Ef7dUCjpy0iw",
"type": "voucher"
}
}
},
"related_transaction_id": null,
"created_at": "2024-03-15T00:02:09.334Z"
}
}TheDocumentation Index
Fetch the complete documentation index at: https://docs.voucherify.io/llms.txt
Use this file to discover all available pages before exploring further.
EVENTS.CUSTOMER.VOUCHER.LOYALTY_CARD.POINTS_EXPIRED event indicates that loyalty points have expired on a customer’s loyalty card. It informs about the loyalty points that were removed under the expiration rules set in the loyalty campaign.
This event is used in a webhook configured in Distributions in Voucherify dashboard.
This page documents only the event. If you need more details about the webhook payload data that includes this event, go to Introduction to webhooks page.
Body
application/json
Event data object schema for customer.voucher.loyalty_card.points_expired.
Simplified customer data.
Show child attributes
Show child attributes
Simplified campaign data.
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Show child attributes
Simplified voucher data.
Show child attributes
Show child attributes
Indicates the number of points that expired.
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Show child attributes
Transaction details of the voucher.
Show child attributes
Show child attributes
Response
Webhook accepted
Last modified on January 27, 2026
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