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WEBHOOK
EVENTS.CUSTOMER.REDEMPTION.ROLLBACK.SUCCEEDED
{
  "customer": {
    "id": "cust_IdgAFZxYwwHctOk9pPuMu308",
    "name": "Jack Webhook",
    "email": null,
    "source_id": "jck-wbhk",
    "metadata": {
      "region": "EMEA",
      "sign-up": "true"
    },
    "object": "customer"
  },
  "order": {
    "id": "ord_p6B1A0y805yUQQaCw4bC6Fbk",
    "source_id": null,
    "status": "CANCELED",
    "customer_id": "cust_IdgAFZxYwwHctOk9pPuMu308",
    "referrer_id": null,
    "amount": 11499,
    "total_amount": 11499,
    "items": [
      {
        "object": "order_item",
        "product_id": "prod_0df14b684f58f282d4",
        "quantity": 1,
        "amount": 3500,
        "price": 3500,
        "subtotal_amount": 3500
      },
      {
        "object": "order_item",
        "product_id": "prod_0de0c540ad917bb410",
        "quantity": 1,
        "amount": 7999,
        "price": 7999,
        "subtotal_amount": 7999
      }
    ],
    "metadata": {},
    "created_at": "2024-03-13T17:35:58.482Z",
    "updated_at": "2024-03-14T09:11:53.803Z",
    "object": "order"
  },
  "campaign": {
    "id": "camp_iRMdcq07g9W4dOSRXuTovupi",
    "name": "Spring Discounts",
    "campaign_type": "DISCOUNT_COUPONS",
    "type": "AUTO_UPDATE",
    "is_referral_code": false,
    "voucher": {
      "type": "DISCOUNT_VOUCHER",
      "discount": {
        "type": "PERCENT",
        "units": null,
        "effect": "APPLY_TO_ORDER",
        "percent_off": 10,
        "amount_limit": 3000,
        "percent_off_formula": "IF(ORDER_AMOUNT > 150;15;10)"
      },
      "redemption": {
        "quantity": 1,
        "redeemed_quantity": 0
      },
      "code_config": {
        "length": 3,
        "prefix": "SPRING-2024-",
        "charset": "0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ",
        "pattern": "###",
        "postfix": ""
      }
    },
    "auto_join": false,
    "join_once": false,
    "active": true,
    "category_id": "cat_0e156dab8f2e43873a",
    "category": null,
    "metadata": {},
    "start_date": null,
    "expiration_date": null,
    "description": "Spring 2024 big campaign",
    "created_at": "2024-02-21T10:01:24.102Z",
    "updated_at": "2024-03-13T17:35:51.314Z",
    "object": "campaign"
  },
  "voucher": {
    "id": "v_eaxx9mNFwWZWZGBwkZf3JpN7yJZlU9Y7",
    "code": "SPRING-2024-hOg",
    "discount": {
      "type": "PERCENT",
      "amount_limit": 3000,
      "percent_off": 10,
      "effect": "APPLY_TO_ORDER",
      "percent_off_formula": "IF(ORDER_AMOUNT > 150;15;10)"
    },
    "type": "DISCOUNT_VOUCHER",
    "campaign": "Spring Discounts",
    "campaign_id": "camp_iRMdcq07g9W4dOSRXuTovupi",
    "is_referral_code": false,
    "holder_id": "cust_IdgAFZxYwwHctOk9pPuMu308",
    "category_id": "cat_0e156dab8f2e43873a",
    "active": true,
    "created_at": "2024-03-12T14:41:53.591Z",
    "updated_at": "2024-03-14T09:11:53.756Z",
    "redemption": {
      "quantity": 1,
      "redeemed_quantity": 0
    },
    "start_date": null,
    "expiration_date": null,
    "metadata": {},
    "object": "voucher"
  },
  "holder": {
    "id": "cust_IdgAFZxYwwHctOk9pPuMu308",
    "name": "Jack Webhook",
    "email": null,
    "source_id": "jck-wbhk",
    "metadata": {
      "region": "EMEA",
      "sign-up": "true"
    },
    "object": "customer"
  },
  "promotion_tier": null,
  "promotion_stack": null,
  "redemption": {
    "id": "r_0e6ff48b91cfa02e97",
    "customer_id": "cust_IdgAFZxYwwHctOk9pPuMu308",
    "tracking_id": "track_8RFQINPxgc+pykybVOUEXQ==",
    "date": "2024-03-13T17:35:58.535Z",
    "order": {
      "id": "ord_p6B1A0y805yUQQaCw4bC6Fbk",
      "source_id": null,
      "status": "PAID",
      "customer_id": "cust_IdgAFZxYwwHctOk9pPuMu308",
      "referrer_id": null,
      "amount": 11499,
      "discount_amount": 1150,
      "applied_discount_amount": 1150,
      "total_discount_amount": 1150,
      "total_applied_discount_amount": 1150,
      "total_amount": 10349,
      "items": [
        {
          "object": "order_item",
          "product_id": "prod_0df14b684f58f282d4",
          "quantity": 1,
          "amount": 3500,
          "price": 3500,
          "subtotal_amount": 3500
        },
        {
          "object": "order_item",
          "product_id": "prod_0de0c540ad917bb410",
          "quantity": 1,
          "amount": 7999,
          "price": 7999,
          "subtotal_amount": 7999
        }
      ],
      "metadata": {},
      "created_at": "2024-03-13T17:35:58.482Z",
      "object": "order"
    },
    "customer": {
      "id": "cust_IdgAFZxYwwHctOk9pPuMu308",
      "name": "Jack Webhook",
      "email": null,
      "source_id": "jck-wbhk",
      "metadata": {
        "region": "EMEA",
        "sign-up": "true"
      },
      "object": "customer"
    },
    "result": "SUCCESS",
    "status": "SUCCEEDED",
    "voucher": {
      "id": "v_eaxx9mNFwWZWZGBwkZf3JpN7yJZlU9Y7",
      "code": "SPRING-2024-hOg",
      "campaign": "Spring Discounts",
      "campaign_id": "camp_iRMdcq07g9W4dOSRXuTovupi",
      "active": null,
      "object": "voucher"
    },
    "metadata": {
      "location_id": []
    },
    "object": "redemption"
  },
  "redemption_rollback": {
    "id": "rr_0e70cac29fee95aa7b",
    "customer_id": "cust_IdgAFZxYwwHctOk9pPuMu308",
    "tracking_id": "track_8RFQINPxgc+pykybVOUEXQ==",
    "date": "2024-03-14T09:11:53.787Z",
    "order": {
      "id": "ord_p6B1A0y805yUQQaCw4bC6Fbk",
      "source_id": null,
      "status": "CANCELED",
      "customer_id": "cust_IdgAFZxYwwHctOk9pPuMu308",
      "referrer_id": null,
      "amount": 11499,
      "total_amount": 11499,
      "items": [
        {
          "object": "order_item",
          "product_id": "prod_0df14b684f58f282d4",
          "quantity": 1,
          "amount": 3500,
          "price": 3500,
          "subtotal_amount": 3500
        },
        {
          "object": "order_item",
          "product_id": "prod_0de0c540ad917bb410",
          "quantity": 1,
          "amount": 7999,
          "price": 7999,
          "subtotal_amount": 7999
        }
      ],
      "metadata": {},
      "created_at": "2024-03-13T17:35:58.482Z",
      "updated_at": "2024-03-14T09:11:53.803Z",
      "object": "order"
    },
    "customer": {
      "id": "cust_IdgAFZxYwwHctOk9pPuMu308",
      "name": "Jack Webhook",
      "email": null,
      "source_id": "jck-wbhk",
      "metadata": {
        "region": "EMEA",
        "sign-up": "true"
      },
      "object": "customer"
    },
    "result": "SUCCESS",
    "status": "SUCCEEDED",
    "voucher": {
      "id": "v_eaxx9mNFwWZWZGBwkZf3JpN7yJZlU9Y7",
      "code": "SPRING-2024-hOg",
      "discount": {
        "type": "PERCENT",
        "amount_limit": 3000,
        "percent_off": 10,
        "effect": "APPLY_TO_ORDER",
        "percent_off_formula": "IF(ORDER_AMOUNT > 150;15;10)"
      },
      "type": "DISCOUNT_VOUCHER",
      "campaign": "Spring Discounts",
      "campaign_id": "camp_iRMdcq07g9W4dOSRXuTovupi",
      "is_referral_code": false,
      "holder_id": "cust_IdgAFZxYwwHctOk9pPuMu308",
      "category_id": "cat_0e156dab8f2e43873a",
      "active": true,
      "created_at": "2024-03-12T14:41:53.591Z",
      "updated_at": "2024-03-14T09:11:53.756Z",
      "redemption": {
        "quantity": 1,
        "redeemed_quantity": 0
      },
      "start_date": null,
      "expiration_date": null,
      "metadata": {},
      "object": "voucher"
    },
    "redemption": "r_0e6ff48b91cfa02e97",
    "metadata": null,
    "reason": "Spring promotion error",
    "object": "redemption_rollback"
  }
}

Documentation Index

Fetch the complete documentation index at: https://docs.voucherify.io/llms.txt

Use this file to discover all available pages before exploring further.

The EVENTS.CUSTOMER.REDEMPTION.ROLLBACK.SUCCEEDED event indicates a redemption was successfully reversed for a customer. This occurs when a previously redeemed voucher code or promotional tier has been rolled back or undone. This event is used in a webhook configured in Distributions in Voucherify dashboard.
This page documents only the event. If you need more details about the webhook payload data that includes this event, go to Introduction to webhooks page.

Body

application/json

Event data object schema for customer.redemption.rollback.succeeded.

​
customer
Simple Customer · object

Simplified customer data.

​
order
Simple Order · object

Order information.

​
campaign
Simple Campaign · object

Simplified campaign data.

​
voucher
Simple Voucher · object

Simplified voucher data.

​
holder
Simple Customer · object

Details about the redeemable holder.

​
promotion_tier
Simple Promotion Tier · object

Simplified promotion tier data.

​
promotion_stack
Simple Promotion Stack · object

Simplified promotion stack data.

​
redemption
Simple Redemption · object

Simplified redemption data.

​
redemption_rollback
Simple Redemption · object

Simplified redemption data.

Response

Webhook accepted

Last modified on January 27, 2026