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WEBHOOK
Legacy loyaltyThis event applies to legacy loyalty only (loyalty campaigns and loyalty cards). It is not emitted for loyalty programs in the Loyalty hub.For Loyalty hub member activity and transactions, use Workflows. See Workflows webhooks.
The EVENTS.CUSTOMER.LOYALTY.TIER.PROLONGED event indicates that a customer has remained on a loyalty tier or a specific tier in a legacy loyalty campaign under campaign rules even though they no longer qualify for it. This event is used in a webhook configured in Distributions in Voucherify dashboard.
This page documents only the event. If you need more details about the webhook payload data that includes this event, go to Introduction to webhooks page.

Body

application/json

Event data object schema for customer.loyalty.tier.prolonged.

customer
Simple Customer · object | null
required

Simplified customer data.

campaign
Simple Campaign · object | null
required

Simplified campaign data.

loyalty_tier
Loyalty Tier · object | null
required

Loyalty tier within a legacy loyalty campaign.

created_at
string<date-time>
required

Timestamp representing the date and time when the customer left the loyalty tier structure.

Example:

"2022-02-25T13:32:08.734Z"

Response

Webhook accepted

Last modified on November 5, 2026