{
"customer": {
"id": "cust_ufwK2qUNGDYxa1aji7XKzuHm",
"name": "Jean Genie",
"email": null,
"source_id": "jn-gn",
"metadata": {},
"object": "customer"
},
"campaign": {
"id": "camp_mvZmZkLz3Dq2llncChsCr00g",
"name": "Loyalty for tier prolonged",
"campaign_type": "LOYALTY_PROGRAM",
"type": "AUTO_UPDATE",
"is_referral_code": false,
"voucher": {
"type": "LOYALTY_CARD",
"loyalty_card": {
"points": 0,
"expiration_rules": {
"period_type": "MONTH",
"period_value": 1
}
},
"redemption": {
"quantity": null,
"redeemed_quantity": 0
},
"code_config": {
"length": 3,
"prefix": "Prolong-",
"charset": "0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ",
"pattern": "###",
"postfix": ""
}
},
"auto_join": false,
"join_once": true,
"active": true,
"category_id": null,
"category": null,
"metadata": {},
"start_date": null,
"expiration_date": null,
"description": null,
"created_at": "2024-03-14T10:31:23.170Z",
"updated_at": "2024-03-15T08:48:07.080Z",
"object": "campaign"
},
"loyalty_tier": {
"id": "ltr_0e70dcf4bc23747d1a",
"name": "Tier-01",
"campaign_id": "camp_mvZmZkLz3Dq2llncChsCr00g",
"metadata": {},
"created_at": "2024-03-14T10:31:23.632Z",
"updated_at": null,
"earning_rules": {},
"rewards": {},
"config": {
"points": {
"from": 50,
"to": 99
}
},
"points": {
"from": 50,
"to": 99
},
"object": "loyalty_tier"
},
"created_at": "2024-03-19T00:02:13.529Z"
}WEBHOOK
EVENTS.CUSTOMER.LOYALTY.TIER.PROLONGED
{
"customer": {
"id": "cust_ufwK2qUNGDYxa1aji7XKzuHm",
"name": "Jean Genie",
"email": null,
"source_id": "jn-gn",
"metadata": {},
"object": "customer"
},
"campaign": {
"id": "camp_mvZmZkLz3Dq2llncChsCr00g",
"name": "Loyalty for tier prolonged",
"campaign_type": "LOYALTY_PROGRAM",
"type": "AUTO_UPDATE",
"is_referral_code": false,
"voucher": {
"type": "LOYALTY_CARD",
"loyalty_card": {
"points": 0,
"expiration_rules": {
"period_type": "MONTH",
"period_value": 1
}
},
"redemption": {
"quantity": null,
"redeemed_quantity": 0
},
"code_config": {
"length": 3,
"prefix": "Prolong-",
"charset": "0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ",
"pattern": "###",
"postfix": ""
}
},
"auto_join": false,
"join_once": true,
"active": true,
"category_id": null,
"category": null,
"metadata": {},
"start_date": null,
"expiration_date": null,
"description": null,
"created_at": "2024-03-14T10:31:23.170Z",
"updated_at": "2024-03-15T08:48:07.080Z",
"object": "campaign"
},
"loyalty_tier": {
"id": "ltr_0e70dcf4bc23747d1a",
"name": "Tier-01",
"campaign_id": "camp_mvZmZkLz3Dq2llncChsCr00g",
"metadata": {},
"created_at": "2024-03-14T10:31:23.632Z",
"updated_at": null,
"earning_rules": {},
"rewards": {},
"config": {
"points": {
"from": 50,
"to": 99
}
},
"points": {
"from": 50,
"to": 99
},
"object": "loyalty_tier"
},
"created_at": "2024-03-19T00:02:13.529Z"
}TheDocumentation Index
Fetch the complete documentation index at: https://docs.voucherify.io/llms.txt
Use this file to discover all available pages before exploring further.
EVENTS.CUSTOMER.LOYALTY.TIER.PROLONGED event indicates that a customer has remained on a loyalty tier or a specific tier in a loyalty campaign under campaign rules even though they no longer qualify for it.
This event is used in a webhook configured in Distributions in Voucherify dashboard.
This page documents only the event. If you need more details about the webhook payload data that includes this event, go to Introduction to webhooks page.
Body
application/json
Event data object schema for customer.loyalty.tier.prolonged.
Simplified customer data.
Show child attributes
Show child attributes
Simplified campaign data.
Show child attributes
Show child attributes
Loyalty tier data.
Show child attributes
Show child attributes
Timestamp representing the date and time when the customer left the loyalty tier structure.
Example:
"2022-02-25T13:32:08.734Z"
Response
Webhook accepted
Last modified on January 27, 2026
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