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WEBHOOK
EVENTS.CUSTOMER.LOYALTY.TIER.UPGRADED
{
  "customer": {
    "id": "cust_2p0TvCOvB25HWUrW9JFf4czJ",
    "name": "Alex Doe",
    "email": null,
    "source_id": "4l3x-d03",
    "metadata": {},
    "object": "customer"
  },
  "campaign": {
    "id": "camp_AQZ1GLRlbGaC2dETd31VbJQ9",
    "name": "Loyalty programme",
    "campaign_type": "LOYALTY_PROGRAM",
    "type": "AUTO_UPDATE",
    "is_referral_code": false,
    "voucher": {
      "type": "LOYALTY_CARD",
      "loyalty_card": {
        "points": 0
      },
      "redemption": {
        "quantity": null,
        "redeemed_quantity": 0
      },
      "code_config": {
        "length": 8,
        "prefix": "",
        "charset": "0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ",
        "pattern": "########",
        "postfix": ""
      }
    },
    "auto_join": true,
    "join_once": true,
    "active": true,
    "category_id": null,
    "category": null,
    "metadata": {},
    "start_date": null,
    "expiration_date": null,
    "description": null,
    "created_at": "2024-01-18T15:18:38.577Z",
    "updated_at": "2024-02-09T13:04:15.034Z",
    "object": "campaign"
  },
  "loyalty_tier_from": {
    "id": "ltr_0e30613ad01f044515",
    "name": "Loyal silver",
    "campaign_id": "camp_AQZ1GLRlbGaC2dETd31VbJQ9",
    "metadata": {},
    "created_at": "2024-01-24T08:28:02.240Z",
    "updated_at": null,
    "earning_rules": {},
    "rewards": {},
    "config": {
      "points": {
        "from": 151,
        "to": 250
      }
    },
    "points": {
      "from": 151,
      "to": 250
    },
    "object": "loyalty_tier"
  },
  "loyalty_tier_to": {
    "id": "ltr_0e30613ad01f044516",
    "name": "Loyal gold",
    "campaign_id": "camp_AQZ1GLRlbGaC2dETd31VbJQ9",
    "metadata": {},
    "created_at": "2024-01-24T08:28:02.240Z",
    "updated_at": null,
    "earning_rules": {},
    "rewards": {},
    "config": {
      "points": {
        "from": 251,
        "to": 350
      }
    },
    "points": {
      "from": 251,
      "to": 350
    },
    "object": "loyalty_tier"
  },
  "created_at": "2024-03-11T12:06:34.423Z"
}
The EVENTS.CUSTOMER.LOYALTY.TIER.UPGRADED event indicates that a customer has moved to a higher tier or a specific tier in a loyalty campaign. This event is used in a webhook configured in Distributions in Voucherify dashboard.
This page documents only the event. If you need more details about the webhook payload data that includes this event, go to Introduction to webhooks page.

Body

application/json

Event data object schema for customer.loyalty.tier.upgraded.

​
customer
Simple Customer · object
required

Simplified customer data.

​
campaign
Simple Campaign · object
required

Simplified campaign data.

​
loyalty_tier_from
Loyalty Tier · object
required

Loyalty tier data.

​
loyalty_tier_to
Loyalty Tier · object
required

Loyalty tier data.

​
created_at
string<date-time>
required

Timestamp representing the date and time when the customer entered a higher loyalty tier.

Example:

"2022-02-25T13:32:08.734Z"

Response

Webhook accepted

Last modified on November 25, 2025