{
"holder": {
"id": "cust_2myfc5acSBgoMV72R5tyTBc8",
"name": "John Demo",
"email": null,
"object": "customer",
"source_id": "130524-01"
},
"reward": {
"id": "rew_6cXu5JUKsjDo1T1LmFLF3eML",
"name": "reward",
"type": "CAMPAIGN",
"object": "reward",
"product": {
"id": "prod_0d460f397b92a82905",
"name": "laptop",
"source_id": "laptop_123"
},
"assignment_id": "rewa_W4BkaZz7mOwwzlIMfBVQJo0j"
},
"source": {
"id": "r_0ebe386a24c311bff7",
"type": "redemption"
},
"balance": null,
"voucher": {
"id": "v_p7NP2qmQaMXsNHzb9ujPVjqgDJzJ2ccQ",
"code": "H0h9royZ",
"type": "LOYALTY_CARD",
"active": true,
"object": "voucher",
"campaign": "loyalty_1305",
"metadata": {},
"holder_id": "cust_2myfc5acSBgoMV72R5tyTBc8",
"created_at": "2024-05-13T10:24:01.084Z",
"redemption": {
"quantity": null,
"redeemed_points": 300,
"redeemed_quantity": 3
},
"start_date": null,
"updated_at": "2024-05-13T12:34:01.487Z",
"campaign_id": "camp_wce3U0BUekz2YGVl1F43Tvd4",
"category_id": null,
"loyalty_card": {
"points": 370,
"balance": 70
},
"expiration_date": null,
"is_referral_code": false
},
"campaign": {
"id": "camp_wce3U0BUekz2YGVl1F43Tvd4",
"name": "loyalty_1305",
"type": "AUTO_UPDATE",
"active": true,
"object": "campaign",
"voucher": {
"gift": null,
"type": "LOYALTY_CARD",
"discount": null,
"redemption": {
"quantity": null,
"redeemed_quantity": 0
},
"code_config": {
"length": 8,
"prefix": "",
"charset": "0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ",
"pattern": "########",
"postfix": ""
},
"loyalty_card": {
"points": 0
}
},
"category": null,
"metadata": {},
"auto_join": false,
"join_once": true,
"created_at": "2024-05-13T10:23:57.997Z",
"start_date": null,
"category_id": null,
"description": null,
"campaign_type": "LOYALTY_PROGRAM",
"expiration_date": null,
"is_referral_code": false
},
"customer": {
"id": "cust_2myfc5acSBgoMV72R5tyTBc8",
"name": "John Demo",
"email": null,
"object": "customer",
"source_id": "130524-01"
},
"reward_assignment": {
"id": "rewa_W4BkaZz7mOwwzlIMfBVQJo0j",
"object": "reward_assignment",
"reward_id": "rew_6cXu5JUKsjDo1T1LmFLF3eML",
"created_at": "2024-05-13T12:33:21.652Z",
"parameters": {
"loyalty": {
"points": 100
}
},
"updated_at": null,
"related_object_id": "camp_wce3U0BUekz2YGVl1F43Tvd4",
"related_object_type": "campaign"
},
"reward_redemption": {
"id": "rewr_23IX6dCFJe03AX4M56KcI95D",
"state": "PENDING",
"source_id": "r_0ebe386a24c311bff7",
"created_at": "2024-05-13T12:34:10.464Z",
"updated_at": null,
"voucher_id": "v_p7NP2qmQaMXsNHzb9ujPVjqgDJzJ2ccQ",
"campaign_id": "camp_wce3U0BUekz2YGVl1F43Tvd4",
"customer_id": "cust_2myfc5acSBgoMV72R5tyTBc8",
"source_type": "redemption",
"reward_assignment_id": "rewa_W4BkaZz7mOwwzlIMfBVQJo0j"
}
}Reward Redemptions Pending
WEBHOOK
EVENTS.CUSTOMER.REWARD_REDEMPTIONS.PENDING
{
"holder": {
"id": "cust_2myfc5acSBgoMV72R5tyTBc8",
"name": "John Demo",
"email": null,
"object": "customer",
"source_id": "130524-01"
},
"reward": {
"id": "rew_6cXu5JUKsjDo1T1LmFLF3eML",
"name": "reward",
"type": "CAMPAIGN",
"object": "reward",
"product": {
"id": "prod_0d460f397b92a82905",
"name": "laptop",
"source_id": "laptop_123"
},
"assignment_id": "rewa_W4BkaZz7mOwwzlIMfBVQJo0j"
},
"source": {
"id": "r_0ebe386a24c311bff7",
"type": "redemption"
},
"balance": null,
"voucher": {
"id": "v_p7NP2qmQaMXsNHzb9ujPVjqgDJzJ2ccQ",
"code": "H0h9royZ",
"type": "LOYALTY_CARD",
"active": true,
"object": "voucher",
"campaign": "loyalty_1305",
"metadata": {},
"holder_id": "cust_2myfc5acSBgoMV72R5tyTBc8",
"created_at": "2024-05-13T10:24:01.084Z",
"redemption": {
"quantity": null,
"redeemed_points": 300,
"redeemed_quantity": 3
},
"start_date": null,
"updated_at": "2024-05-13T12:34:01.487Z",
"campaign_id": "camp_wce3U0BUekz2YGVl1F43Tvd4",
"category_id": null,
"loyalty_card": {
"points": 370,
"balance": 70
},
"expiration_date": null,
"is_referral_code": false
},
"campaign": {
"id": "camp_wce3U0BUekz2YGVl1F43Tvd4",
"name": "loyalty_1305",
"type": "AUTO_UPDATE",
"active": true,
"object": "campaign",
"voucher": {
"gift": null,
"type": "LOYALTY_CARD",
"discount": null,
"redemption": {
"quantity": null,
"redeemed_quantity": 0
},
"code_config": {
"length": 8,
"prefix": "",
"charset": "0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ",
"pattern": "########",
"postfix": ""
},
"loyalty_card": {
"points": 0
}
},
"category": null,
"metadata": {},
"auto_join": false,
"join_once": true,
"created_at": "2024-05-13T10:23:57.997Z",
"start_date": null,
"category_id": null,
"description": null,
"campaign_type": "LOYALTY_PROGRAM",
"expiration_date": null,
"is_referral_code": false
},
"customer": {
"id": "cust_2myfc5acSBgoMV72R5tyTBc8",
"name": "John Demo",
"email": null,
"object": "customer",
"source_id": "130524-01"
},
"reward_assignment": {
"id": "rewa_W4BkaZz7mOwwzlIMfBVQJo0j",
"object": "reward_assignment",
"reward_id": "rew_6cXu5JUKsjDo1T1LmFLF3eML",
"created_at": "2024-05-13T12:33:21.652Z",
"parameters": {
"loyalty": {
"points": 100
}
},
"updated_at": null,
"related_object_id": "camp_wce3U0BUekz2YGVl1F43Tvd4",
"related_object_type": "campaign"
},
"reward_redemption": {
"id": "rewr_23IX6dCFJe03AX4M56KcI95D",
"state": "PENDING",
"source_id": "r_0ebe386a24c311bff7",
"created_at": "2024-05-13T12:34:10.464Z",
"updated_at": null,
"voucher_id": "v_p7NP2qmQaMXsNHzb9ujPVjqgDJzJ2ccQ",
"campaign_id": "camp_wce3U0BUekz2YGVl1F43Tvd4",
"customer_id": "cust_2myfc5acSBgoMV72R5tyTBc8",
"source_type": "redemption",
"reward_assignment_id": "rewa_W4BkaZz7mOwwzlIMfBVQJo0j"
}
}The
EVENTS.CUSTOMER.REWARD_REDEMPTIONS.PENDING event indicates that redemption of a reward is in progress. For legacy loyalty, this usually follows a customer redeeming a campaign reward for points. Referral campaigns can also emit this event. It is not used for Loyalty hub reward purchases – use the Purchase event (including the PENDING transaction status) and Points spent on reward instead.
This event is used in a webhook configured in Project settings in Voucherify dashboard.
This page documents only the event. If you need more details about the webhook payload data that includes this event, go to Introduction to webhooks page.
Body
application/json
Event data object schema for customer.reward_redemptions.
Simplified customer data.
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Details about the redeemable holder.
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Simplified voucher data.
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Simplified campaign data.
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Details about the redemption of a reward
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Simplified redemption reward result data
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Balance changed by the event.
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Response
Webhook accepted
Last modified on November 5, 2026

