{
"voucher": {
"id": "v_hjQhSsitD6lAATASbRV1Ef7dUCjpy0iw",
"code": "L0y4L",
"loyalty_card": {
"points": 2205,
"balance": 25,
"next_expiration_date": "2026-01-31",
"next_expiration_points": 25,
"pending_points": 1239
},
"type": "LOYALTY_CARD",
"campaign": "Loyalty programme",
"campaign_id": "camp_AQZ1GLRlbGaC2dETd31VbJQ9",
"is_referral_code": false,
"holder_id": "cust_IdgAFZxYwwHctOk9pPuMu308",
"category_id": "cat_0e156dab8f2e43873a",
"active": true,
"created_at": "2024-01-18T15:18:39.015Z",
"updated_at": "2025-01-28T08:59:35.814Z",
"redemption": {
"quantity": null,
"redeemed_quantity": 19,
"redeemed_points": 2180
},
"start_date": null,
"expiration_date": null,
"metadata": {},
"object": "voucher"
},
"voucher_pending_points_balance": {
"points": 5,
"total": 1239,
"object": "balance",
"related_object": {
"type": "voucher",
"id": "v_hjQhSsitD6lAATASbRV1Ef7dUCjpy0iw"
},
"operation_type": "AUTOMATIC"
},
"campaign": {
"id": "camp_AQZ1GLRlbGaC2dETd31VbJQ9",
"name": "Loyalty programme",
"campaign_type": "LOYALTY_PROGRAM",
"type": "AUTO_UPDATE",
"is_referral_code": false,
"voucher": {
"type": "LOYALTY_CARD",
"loyalty_card": {
"points": 0,
"expiration_rules": {
"period_type": "MONTH",
"period_value": 2,
"rounding_type": "PARTICULAR_MONTH",
"rounding_value": 1
}
},
"redemption": {
"quantity": null,
"redeemed_quantity": 0
},
"code_config": {
"pattern": "########",
"length": 8,
"charset": "0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ",
"prefix": "",
"postfix": ""
}
},
"auto_join": false,
"join_once": true,
"active": true,
"category_id": null,
"category": null,
"metadata": {},
"start_date": null,
"expiration_date": null,
"description": null,
"created_at": "2024-01-18T15:18:38.577Z",
"updated_at": "2024-08-12T19:37:49.750Z",
"object": "campaign"
},
"customer": {
"id": "cust_IdgAFZxYwwHctOk9pPuMu308",
"name": "Jack Webhook",
"email": null,
"source_id": "jck-wbhk",
"metadata": {
"region": "EMEA",
"sign-up": "true"
},
"object": "customer"
},
"order": {
"id": "ord_100cc4b1b16ab710e7",
"source_id": "test_20250128-001",
"status": "PAID",
"customer_id": "cust_IdgAFZxYwwHctOk9pPuMu308",
"referrer_id": null,
"amount": 2499,
"total_amount": 2499,
"items": [
{
"id": "ordli_100cc4b1b0aab710e4",
"object": "order_item",
"product_id": "prod_0f59fdfe17e465fa05",
"quantity": 1,
"amount": 500,
"price": 500,
"subtotal_amount": 500
},
{
"id": "ordli_100cc4b1b0aab710e5",
"object": "order_item",
"product_id": "prod_0f0a6020cf2c301fdd",
"quantity": 1,
"amount": 900,
"price": 900,
"subtotal_amount": 900
},
{
"id": "ordli_100cc4b1b0aab710e6",
"object": "order_item",
"product_id": "prod_0ef925321f691a234d",
"sku_id": "sku_0ef9253223e91a2354",
"quantity": 1,
"amount": 1099,
"price": 1099,
"subtotal_amount": 1099
}
],
"created_at": "2025-01-28T08:59:35.487Z",
"object": "order"
},
"pending_points": {
"id": "lopp_100e0e48afc99da421",
"voucher_id": "v_hjQhSsitD6lAATASbRV1Ef7dUCjpy0iw",
"campaign_id": "camp_AQZ1GLRlbGaC2dETd31VbJQ9",
"customer_id": "cust_IdgAFZxYwwHctOk9pPuMu308",
"order_id": "ord_100cc4b1b16ab710e7",
"points": 5,
"activates_at": "2025-01-29",
"details": {
"holder_loyalty_tier": {
"id": "ltr_0e30613ad01f044517",
"name": "Loyal Star Platinum"
},
"event": {
"id": "evcus_100cc4b1b3aab710f1",
"type": "customer.order.paid",
"group_id": "v-100cc4b1ac63d4f448",
"entity_id": "cust_IdgAFZxYwwHctOk9pPuMu308",
"created_at": "2025-01-28T08:59:35.488Z",
"category": "EFFECT",
"event_source": {
"channel": "API",
"api_key": {
"name": "Primary",
"app_id": "12abc345-678d-901e-f234-gh5i6j7k8901"
}
}
},
"earning_rule": {
"id": "ern_JoE4VqpMFWOjiwQkot88WXrt",
"source": {
"banner": "PENDING POINTS TEST"
}
},
"order": {
"id": "ord_100cc4b1b16ab710e7",
"source_id": "test_20250128-001"
}
},
"created_at": "2025-01-28T08:59:35.814Z"
}
}Voucher Loyalty Card Pending Points Activated
WEBHOOK
EVENTS.CUSTOMER.VOUCHER.LOYALTY_CARD.PENDING_POINTS.ACTIVATED
{
"voucher": {
"id": "v_hjQhSsitD6lAATASbRV1Ef7dUCjpy0iw",
"code": "L0y4L",
"loyalty_card": {
"points": 2205,
"balance": 25,
"next_expiration_date": "2026-01-31",
"next_expiration_points": 25,
"pending_points": 1239
},
"type": "LOYALTY_CARD",
"campaign": "Loyalty programme",
"campaign_id": "camp_AQZ1GLRlbGaC2dETd31VbJQ9",
"is_referral_code": false,
"holder_id": "cust_IdgAFZxYwwHctOk9pPuMu308",
"category_id": "cat_0e156dab8f2e43873a",
"active": true,
"created_at": "2024-01-18T15:18:39.015Z",
"updated_at": "2025-01-28T08:59:35.814Z",
"redemption": {
"quantity": null,
"redeemed_quantity": 19,
"redeemed_points": 2180
},
"start_date": null,
"expiration_date": null,
"metadata": {},
"object": "voucher"
},
"voucher_pending_points_balance": {
"points": 5,
"total": 1239,
"object": "balance",
"related_object": {
"type": "voucher",
"id": "v_hjQhSsitD6lAATASbRV1Ef7dUCjpy0iw"
},
"operation_type": "AUTOMATIC"
},
"campaign": {
"id": "camp_AQZ1GLRlbGaC2dETd31VbJQ9",
"name": "Loyalty programme",
"campaign_type": "LOYALTY_PROGRAM",
"type": "AUTO_UPDATE",
"is_referral_code": false,
"voucher": {
"type": "LOYALTY_CARD",
"loyalty_card": {
"points": 0,
"expiration_rules": {
"period_type": "MONTH",
"period_value": 2,
"rounding_type": "PARTICULAR_MONTH",
"rounding_value": 1
}
},
"redemption": {
"quantity": null,
"redeemed_quantity": 0
},
"code_config": {
"pattern": "########",
"length": 8,
"charset": "0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ",
"prefix": "",
"postfix": ""
}
},
"auto_join": false,
"join_once": true,
"active": true,
"category_id": null,
"category": null,
"metadata": {},
"start_date": null,
"expiration_date": null,
"description": null,
"created_at": "2024-01-18T15:18:38.577Z",
"updated_at": "2024-08-12T19:37:49.750Z",
"object": "campaign"
},
"customer": {
"id": "cust_IdgAFZxYwwHctOk9pPuMu308",
"name": "Jack Webhook",
"email": null,
"source_id": "jck-wbhk",
"metadata": {
"region": "EMEA",
"sign-up": "true"
},
"object": "customer"
},
"order": {
"id": "ord_100cc4b1b16ab710e7",
"source_id": "test_20250128-001",
"status": "PAID",
"customer_id": "cust_IdgAFZxYwwHctOk9pPuMu308",
"referrer_id": null,
"amount": 2499,
"total_amount": 2499,
"items": [
{
"id": "ordli_100cc4b1b0aab710e4",
"object": "order_item",
"product_id": "prod_0f59fdfe17e465fa05",
"quantity": 1,
"amount": 500,
"price": 500,
"subtotal_amount": 500
},
{
"id": "ordli_100cc4b1b0aab710e5",
"object": "order_item",
"product_id": "prod_0f0a6020cf2c301fdd",
"quantity": 1,
"amount": 900,
"price": 900,
"subtotal_amount": 900
},
{
"id": "ordli_100cc4b1b0aab710e6",
"object": "order_item",
"product_id": "prod_0ef925321f691a234d",
"sku_id": "sku_0ef9253223e91a2354",
"quantity": 1,
"amount": 1099,
"price": 1099,
"subtotal_amount": 1099
}
],
"created_at": "2025-01-28T08:59:35.487Z",
"object": "order"
},
"pending_points": {
"id": "lopp_100e0e48afc99da421",
"voucher_id": "v_hjQhSsitD6lAATASbRV1Ef7dUCjpy0iw",
"campaign_id": "camp_AQZ1GLRlbGaC2dETd31VbJQ9",
"customer_id": "cust_IdgAFZxYwwHctOk9pPuMu308",
"order_id": "ord_100cc4b1b16ab710e7",
"points": 5,
"activates_at": "2025-01-29",
"details": {
"holder_loyalty_tier": {
"id": "ltr_0e30613ad01f044517",
"name": "Loyal Star Platinum"
},
"event": {
"id": "evcus_100cc4b1b3aab710f1",
"type": "customer.order.paid",
"group_id": "v-100cc4b1ac63d4f448",
"entity_id": "cust_IdgAFZxYwwHctOk9pPuMu308",
"created_at": "2025-01-28T08:59:35.488Z",
"category": "EFFECT",
"event_source": {
"channel": "API",
"api_key": {
"name": "Primary",
"app_id": "12abc345-678d-901e-f234-gh5i6j7k8901"
}
}
},
"earning_rule": {
"id": "ern_JoE4VqpMFWOjiwQkot88WXrt",
"source": {
"banner": "PENDING POINTS TEST"
}
},
"order": {
"id": "ord_100cc4b1b16ab710e7",
"source_id": "test_20250128-001"
}
},
"created_at": "2025-01-28T08:59:35.814Z"
}
}Legacy loyaltyThis event applies to legacy loyalty only (loyalty campaigns and loyalty cards). It is not emitted for loyalty programs in the Loyalty hub.For Loyalty hub member activity and transactions, use Workflows. See Workflows webhooks.
EVENTS.CUSTOMER.VOUCHER.LOYALTY_CARD.PENDING_POINTS.ACTIVATED event indicates that loyalty pending points have been successfully activated and added to a customer’s loyalty card (legacy loyalty) associated with a voucher. The pending points can be activated automatically after a predefined time set in days or manually with the POST Activate Member Pending Points endpoint.
This event is used in a webhook configured in Distributions in Voucherify dashboard.
This page documents only the event. If you need more details about the webhook payload data that includes this event, go to Introduction to webhooks page.
Body
application/json
Event data object schema for customer.voucher.loyalty_card.pending_points.activated.
Response
Webhook accepted
Last modified on November 5, 2026

