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Use this guide to send Loyalty v2 events to an external application with a workflow.
PrerequisitesPrepare:
  • An active Loyalty v2 program.
  • An endpoint that accepts HTTP POST requests.
  • A webhook secret key if you want to verify signatures.
  • A role with the following permissions: Read Workflows, Create and modify Workflows, Publish Workflows, and Activate and deactivate Workflows. Admin and User already include them. See Workflow access.

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Create and publish a workflow

Go to the Workflows section in the Dashboard.
1

Create the workflow

In Workflows, click Create workflow.Enter a Name and an optional Description. Click Save draft to open the canvas.
2

Add a trigger

From Building blocks, drag a trigger, like Loyalty transaction or Loyalty activity, onto the canvas.Click on the trigger. Use the right panel to choose its group and event. Loyalty transaction triggers also include a status filter.The panel shows the trigger ID. Read Identifiers for the rules.
3

Add an action

From Actions, drag an action, like Webhook callout, onto the canvas. Click on the action and enter its Endpoint URL.The URL must use http or https. You can also add up to 10 custom headers.
4

Connect the building blocks

Drag a line from the trigger’s right output. Connect it to the left input of an action.A trigger can connect to several webhook callouts. A webhook callout can also accept several triggers.
5

Save and publish

Click Save to store your changes. You can save an unfinished draft. Saving does not start the workflow. Save still needs a name and a valid, unique ID.Click Publish when the graph is complete. Confirm Publish. The first publish of a draft makes the workflow Active.
On the draft canvas, you can use the usual keyboard shortcuts to delete, copy, paste a block, or to undo and redo an operation. The shortcuts stay off while you type in a field.
Publishing an Inactive workflow stores a new version. It does not start runs until you activate the workflow.
The workflow status is Active. Matching Loyalty v2 events can now start a workflow run.

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Verify webhook signatures

Generate a secret in Project settings > Webhooks. Validate the x-voucherify-signature header when your endpoint receives a callout. Read Webhook authentication for signature verification examples.

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Deactivate a workflow

Set a published workflow to Inactive to stop new runs. Activate and Deactivate ask you to confirm. Deactivation does not cancel runs that have already started. Read Deactivation and version behavior for details.

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Restore an earlier version

In a workflow canvas, you can restore an earlier version to get back to a previous state.
1

Open Versions

In the designer sidebar, open Versions. The list shows Current draft and published versions.
2

Review a version

Select a published version. The canvas is read-only.
3

Restore as draft

Open the version menu and click Restore as draft. That version becomes your working copy. Click Save and Publish to make it live.

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Next steps

Go to the following pages for more information:
Last modified on October 13, 2026