Skip to main content
WEBHOOK
EVENTS.REDEMPTION.ROLLBACK.FAILED
{
  "order": null,
  "holder": null,
  "voucher": {
    "id": "v_7JItZDjNzMjqSw0BZoxNEMBfdHHB9EHf",
    "code": "Refer-gift-90873378",
    "type": "DISCOUNT_VOUCHER",
    "active": true,
    "object": "voucher",
    "campaign": "Refer-gift",
    "discount": {
      "type": "AMOUNT",
      "amount_off": 0
    },
    "created_at": "2024-02-01T08:44:37.539Z",
    "redemption": {
      "quantity": null,
      "redeemed_quantity": 0
    },
    "updated_at": "2024-02-01T10:23:52.490Z",
    "campaign_id": "camp_QULf1Wzu4yvT3cJ3IzFp76nY",
    "category_id": null,
    "is_referral_code": true
  },
  "campaign": {
    "id": "camp_QULf1Wzu4yvT3cJ3IzFp76nY",
    "name": "Refer-gift",
    "type": "AUTO_UPDATE",
    "active": true,
    "object": "campaign",
    "voucher": {
      "gift": null,
      "type": "DISCOUNT_VOUCHER",
      "discount": {
        "type": "AMOUNT",
        "units": null,
        "amount_off": 0
      },
      "redemption": {
        "quantity": null,
        "redeemed_quantity": 0
      },
      "code_config": {
        "length": 8,
        "prefix": "Refer-gift-",
        "charset": "0123456789",
        "pattern": "########",
        "postfix": ""
      },
      "loyalty_card": null
    },
    "auto_join": false,
    "join_once": false,
    "created_at": "2024-02-01T08:44:36.722Z",
    "category_id": null,
    "campaign_type": "REFERRAL_PROGRAM",
    "is_referral_code": true,
    "referral_program": {
      "custom_event": {
        "id": "ms_f1r5Tcu5T0m3v3nT5ch3ma",
        "name": "sign_up"
      },
      "referee_reward": {
        "type": "GIFT_VOUCHER",
        "amount": 300,
        "related_object_parent": {
          "id": "camp_bfrwAVsP6Q1EM1ZjgHwheKYr",
          "name": "Gift programme",
          "object": "CAMPAIGN"
        }
      },
      "conversion_event_type": "custom_event"
    }
  },
  "customer": {
    "id": "cust_IdgAFZxYwwHctOk9pPuMu308",
    "object": "customer",
    "metadata": {
      "region": "EMEA",
      "sign-up": "true"
    },
    "source_id": "jck-wbhk"
  },
  "redemption": {
    "id": "r_0e3ab1f3fb99fee4b9",
    "date": "2024-02-01T08:45:32.014Z",
    "order": {
      "id": "ord_OPBS4bwowjzQ3odiMNk09WPL",
      "items": [],
      "object": "order",
      "status": "PAID",
      "metadata": {},
      "source_id": null,
      "created_at": "2024-02-01T08:45:31.967Z",
      "customer_id": "cust_IdgAFZxYwwHctOk9pPuMu308",
      "referrer_id": null
    },
    "object": "redemption",
    "result": "SUCCESS",
    "status": "ROLLED_BACK",
    "voucher": {
      "id": "v_7JItZDjNzMjqSw0BZoxNEMBfdHHB9EHf",
      "code": "Refer-gift-90873378",
      "active": null,
      "object": "voucher",
      "campaign": "Refer-gift",
      "campaign_id": "camp_QULf1Wzu4yvT3cJ3IzFp76nY"
    },
    "customer": {
      "id": "cust_IdgAFZxYwwHctOk9pPuMu308",
      "name": "Jack Webhook",
      "email": null,
      "object": "customer",
      "metadata": {
        "region": "EMEA"
      },
      "source_id": "jck-wbhk"
    },
    "metadata": {},
    "customer_id": "cust_IdgAFZxYwwHctOk9pPuMu308",
    "tracking_id": "track_8RFQINPxgc+pykybVOUEXQ=="
  },
  "promotion_tier": null,
  "redemption_rollback": {
    "id": "rrf_0e3ac8beeea431c302",
    "date": "2024-02-01T10:25:07.002Z",
    "object": "redemption_rollback",
    "result": "FAILURE",
    "status": "FAILED",
    "voucher": {
      "id": "v_7JItZDjNzMjqSw0BZoxNEMBfdHHB9EHf",
      "code": "Refer-gift-90873378",
      "type": "DISCOUNT_VOUCHER",
      "active": true,
      "object": "voucher",
      "campaign": "Refer-gift",
      "discount": {
        "type": "AMOUNT",
        "amount_off": 0
      },
      "created_at": "2024-02-01T08:44:37.539Z",
      "redemption": {
        "quantity": null,
        "redeemed_quantity": 0
      },
      "updated_at": "2024-02-01T10:23:52.490Z",
      "campaign_id": "camp_QULf1Wzu4yvT3cJ3IzFp76nY",
      "category_id": null,
      "is_referral_code": true
    },
    "customer": {
      "id": "cust_IdgAFZxYwwHctOk9pPuMu308",
      "object": "customer",
      "metadata": {
        "region": "EMEA",
        "sign-up": "true"
      },
      "source_id": "jck-wbhk"
    },
    "metadata": null,
    "redemption": "r_0e3ab1f3fb99fee4b9",
    "customer_id": "cust_IdgAFZxYwwHctOk9pPuMu308",
    "tracking_id": "track_8RFQINPxgc+pykybVOUEXQ==",
    "failure_code": "already_rolled_back",
    "failure_message": "Already rolled back"
  }
}
The EVENTS.REDEMPTION.ROLLBACK.FAILED event indicates that a redemption was unsuccessfully reverted. This occurs when the system encounters difficulties in rolling back a previously redeemed voucher code or promotional tier. The main reasons are that a rollback was applied to a redemption created more than 3 months ago or an attempt was made to rollback a redemption that had been rolled back already. This event is used in a webhook configured in Project settings in Voucherify dashboard.
This page documents only the event. If you need more details about the webhook payload data that includes this event, go to Introduction to webhooks page.

Body

application/json

Event data object schema for redemption.rollback.failed.

customer
object

Simplified customer data.

order
object

Order information.

campaign
object

Simplified campaign data.

voucher
object

Simplified voucher data.

holder
object

Details about the redeemable holder.

promotion_tier
object

Simplified promotion tier data.

promotion_stack
object

Simplified promotion stack data.

redemption
object

Simplified redemption data.

redemption_rollback
object

Simplified redemption data.

Response

Webhook accepted

I