{
"order": null,
"holder": null,
"voucher": null,
"campaign": null,
"customer": {
"id": "cust_1g637SqVZnkdPNdAIZ7Ra879",
"name": "Jane Doe",
"email": "jane@jane.io",
"object": "customer",
"metadata": {
"lang": "en",
"region": "EMEA"
},
"source_id": "test_customer_id_2"
},
"created_at": "2024-02-02T12:12:12.919Z",
"redemption": {
"id": "rf_0e3ac5685ba431c104",
"date": "2024-02-02T12:12:12.918Z",
"object": "redemption",
"result": "FAILURE",
"status": "FAILED",
"customer": {
"id": "cust_1g637SqVZnkdPNdAIZ7Ra879",
"name": "Jane Doe",
"email": "jane@jane.io",
"object": "customer",
"metadata": {
"lang": "en",
"region": "EMEA"
},
"source_id": "test_customer_id_2"
},
"metadata": {},
"customer_id": "cust_1g637SqVZnkdPNdAIZ7Ra879",
"tracking_id": "track_Pw6r3ejnml43kIwNS4Zj09KZ67xOfLUy",
"failure_code": "no_applicable_redeemables",
"failure_message": "No applicable redeemables"
},
"promotion_tier": null
}Failed
WEBHOOK
EVENTS.REDEMPTION.FAILED
{
"order": null,
"holder": null,
"voucher": null,
"campaign": null,
"customer": {
"id": "cust_1g637SqVZnkdPNdAIZ7Ra879",
"name": "Jane Doe",
"email": "jane@jane.io",
"object": "customer",
"metadata": {
"lang": "en",
"region": "EMEA"
},
"source_id": "test_customer_id_2"
},
"created_at": "2024-02-02T12:12:12.919Z",
"redemption": {
"id": "rf_0e3ac5685ba431c104",
"date": "2024-02-02T12:12:12.918Z",
"object": "redemption",
"result": "FAILURE",
"status": "FAILED",
"customer": {
"id": "cust_1g637SqVZnkdPNdAIZ7Ra879",
"name": "Jane Doe",
"email": "jane@jane.io",
"object": "customer",
"metadata": {
"lang": "en",
"region": "EMEA"
},
"source_id": "test_customer_id_2"
},
"metadata": {},
"customer_id": "cust_1g637SqVZnkdPNdAIZ7Ra879",
"tracking_id": "track_Pw6r3ejnml43kIwNS4Zj09KZ67xOfLUy",
"failure_code": "no_applicable_redeemables",
"failure_message": "No applicable redeemables"
},
"promotion_tier": null
}TheDocumentation Index
Fetch the complete documentation index at: https://docs.voucherify.io/llms.txt
Use this file to discover all available pages before exploring further.
EVENTS.REDEMPTION.FAILED event indicates that the redemption process encountered issues while applying the voucher codes or promotions tiers. As a result, the redemption was unsuccessful.
This event is used in a webhook configured in Project settings in Voucherify dashboard.
This page documents only the event. If you need more details about the webhook payload data that includes this event, go to Introduction to webhooks page.
Body
application/json
Event data object schema for redemption.failed.
Simplified customer data.
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Order information.
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Simplified campaign data.
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Simplified voucher data.
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Details about the redeemable holder.
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Simplified promotion tier data.
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Simplified promotion stack data.
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Show child attributes
Simplified redemption data.
Show child attributes
Show child attributes
Timestamp representing the date and time when the redemption failed in the ISO 8601 format.
Example:
"2024-01-01T11:11:11.111Z"
Response
Webhook accepted
Last modified on May 4, 2026
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