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WEBHOOK
EVENTS.REDEMPTION.FAILED
{
  "order": null,
  "holder": null,
  "voucher": null,
  "campaign": null,
  "customer": {
    "id": "cust_1g637SqVZnkdPNdAIZ7Ra879",
    "name": "Jane Doe",
    "email": "jane@jane.io",
    "object": "customer",
    "metadata": {
      "lang": "en",
      "region": "EMEA"
    },
    "source_id": "test_customer_id_2"
  },
  "created_at": "2024-02-02T12:12:12.919Z",
  "redemption": {
    "id": "rf_0e3ac5685ba431c104",
    "date": "2024-02-02T12:12:12.918Z",
    "object": "redemption",
    "result": "FAILURE",
    "status": "FAILED",
    "customer": {
      "id": "cust_1g637SqVZnkdPNdAIZ7Ra879",
      "name": "Jane Doe",
      "email": "jane@jane.io",
      "object": "customer",
      "metadata": {
        "lang": "en",
        "region": "EMEA"
      },
      "source_id": "test_customer_id_2"
    },
    "metadata": {},
    "customer_id": "cust_1g637SqVZnkdPNdAIZ7Ra879",
    "tracking_id": "track_Pw6r3ejnml43kIwNS4Zj09KZ67xOfLUy",
    "failure_code": "no_applicable_redeemables",
    "failure_message": "No applicable redeemables"
  },
  "promotion_tier": null
}
The EVENTS.REDEMPTION.FAILED event indicates that the redemption process encountered issues while applying the voucher codes or promotions tiers. As a result, the redemption was unsuccesssful. This event is used in a webhook configured in Project settings in Voucherify dashboard.
This page documents only the event. If you need more details about the webhook payload data that includes this event, go to Introduction to webhooks page.

Body

application/json
customer
object
order
object
campaign
object
voucher
object
holder
object
promotion_tier
object
promotion_stack
object
redemption
object
created_at
string<date-time>
Example:

Response