For the latest version go to http://support.voucherify.io/article/20-how-can-i-track-redemptions
We equipped Voucherify with lightweight tools that help you track vouchers redemptions. This comes in handy when handling related customer issues or comparing marketing channels performance.
Let's imagine such a scenario. Your customer service team complains about failed redemptions. You can find the issue quickly by visiting Redemptions view. Now you can clearly see that one of redemption failed and the last column presents the reason behind.
You can quickly filter out all that failed recently according to the reason.
You can learn more about failed statuses here.
Other scenario is that you want to get all redemptions of a particular code, to do so just go to its details and select the REDEMPTIONS HISTORY tab. The list presents all redemption actions ordered chronologically. This view gives you the information about the customer that performed the action (given that you've used customer tracking feature).
If for some reason, you require more information about the history of the voucher, you might want to visit LOGS tab. This allows you to filter and investigate every API call related to the selected voucher.
On top of basic information such as: HTTP method, URL, Channel and Date you can tap into low-level request details:
- Request body
- Response body
- IP address
- Request origin
- User agent
You can also retrieve all redemptions through API using list redemptions endpoint.
We're always happy to help with code or other questions you might have! Search our site for more information or contact us through the live chat.
Updated about 2 years ago