> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voucherify.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Rollback Failed

The `EVENTS.REDEMPTION.ROLLBACK.FAILED` event indicates that a redemption was unsuccessfully reverted.

This occurs when the system encounters difficulties in rolling back a previously redeemed voucher code or promotional tier. The main reasons are that a rollback was applied to a redemption created more than 3 months ago or an attempt was made to rollback a redemption that had been rolled back already.

This event is used in a webhook configured in Project settings in Voucherify dashboard.

<Note>This page documents only the event. If you need more details about the webhook payload data that includes this event, go to [Introduction to webhooks](/api-reference/introduction-to-webhooks "Introduction to webhooks v2024-01-01") page.</Note>


## OpenAPI

````yaml /openapi-events/events-redemption.json webhook EVENTS.REDEMPTION.ROLLBACK.FAILED
openapi: 3.1.0
info:
  title: Events - Events redemption
  version: '2024-01-01'
  description: ''
servers: []
security: []
paths: {}

````